Privacy policy

Effective date of the version: December 1, 2024
The “chanenn.com Mall User Agreement” (hereinafter referred to as “this Agreement”) is for you (or “User”, Refers to individuals or organizations that register, log in, use, and browse the chanenn.com marketplace and chanenn massage The agreements concluded between chair (the platform’s operating entity) and its affiliated companies (hereinafter referred to as “chanenn.com”) and their cooperative units (including but not limited to third-party merchants) regarding the products, programs and services provided by the chanenn.com mall and the chanenn.com Mall. chanenn.com and its partner units respectively enter into this agreement with you regarding the rights and obligations you enjoy and undertake during the process of receiving services on this website, and independently assume responsibility to you without bearing any guarantee, joint liability or common liability, etc.
[Read Carefully] chanenn.com hereby particularly reminds users to read carefully and fully understand all the terms in this agreement, especially the terms that exempt or limit liability, the terms of application of law and dispute resolution. Such terms will be highlighted in bold. If you are under the age of 18 or have other circumstances where you do not have the capacity for civil conduct commensurate with your actions, please read this agreement accompanied by your guardian and ensure that the guardian agrees to all his or her actions. In such cases, You and your guardian shall bear all consequences resulting from your agreement to the terms of this agreement and the use of chanenn.com mall software or services in accordance with the law.
If you agree to this agreement and complete the entire registration process, it indicates that you have fully read, understood and accepted all the contents of this agreement, and reached an agreement with chanenn.com to become a user of the chanenn.com mall platform. During the process of reading this agreement, if you do not agree to this agreement or any of its terms and conditions, please do not register, log in or use the chanenn.com mall.
I. Scope of the Agreement
1.1 [Scope of the Subject]
chanenn.com mall is chanenn massage The website operated by chair, which provides online trading venues, technical support and platform services for the transactions of goods and services between merchants and users (with the domain name chanenn.com), and the sales entity of self-operated goods shall be subject to the license and certificate information disclosed on the chanenn.com mall website page. Under this agreement, the operating entity of the chanenn.com mall platform may change due to adjustments in the platform’s business. The changed operating entity of the chanenn.com mall platform will jointly perform this agreement with you and provide services to you. The change of the operating entity of the chanenn.com mall platform will not affect your rights and interests under this agreement.
1.2 [Supplementary Agreement]
Given the rapid development of Internet business, the terms of this agreement cannot fully cover all your rights and obligations with chanenn.com, nor can it guarantee that they will fully meet the development needs. The legal statement, privacy policy, platform norms, rules, notices, announcements, operating rules, help documents, and warm reminders of the chanenn.com mall platform are all supplementary agreements to this agreement, inseparable from this agreement and having the same legal effect. By using the services of this platform, you are deemed to have agreed to the above supplementary agreement.
Ii. Application and Use of chanenn.com Brand Mall Account
2.1 [chanenn.com Brand Mall Account Usage Agreement]
If you log in to the chanenn.com brand mall, you still need to register an account with the chanenn.com brand Mall. Your application, use and other actions for the chanenn.com brand Mall account shall comply with the chanenn.com brand Mall Account Usage Agreement and the regulations revised and published by chanenn.com from time to time.
2.2 [User Qualification]

Before you start the registration process to use the services of this platform, you should have the capacity for civil conduct as stipulated by the laws of the People’s Republic of China that is commensurate with your actions. If you do not have the civil capacity for conduct commensurate with your actions as mentioned above, you should use this software with the participation of your guardian. You and your guardian shall bear all consequences arising therefrom in accordance with the law. The operations under your account represent you personally. If you need to purchase goods or enjoy services on the chanenn.com mall platform on behalf of a specific organization, you must provide the relevant certificates and authorization materials of that organization as required by chanenn.com.
In addition, you must ensure that you are not subject to any trade restrictions, sanctions or other legal and regulatory restrictions imposed by any country, international organization or region. Otherwise, you may not be able to register and use the services of the chanenn.com mall platform normally.
Iii. Platform Services and Norms
(1) Purchase goods
3.1.1 The products and services on the Chanenn.com mall platform are operated by chanenn massage chair or its affiliated companies.
3.1.2 [Contract Formation] You understand and agree that the goods displayed on the chanenn.com mall platform, along with their prices, specifications, and other information, are for your reference only. When placing an order, you must confirm the specific content of the order. Only after confirming that there are no errors can you submit the order. Only after you submit an order and pay the full amount on the chanenn.com mall platform will it be regarded as the establishment of a contractual relationship between you and the seller regarding the goods you have paid for. Before the sales contract between the seller and you is established, you have the right to cancel the order of the relevant products.
3.1.3 [Payment before Delivery Clause] You understand and agree that this platform implements the method of payment before delivery. The timely, full and legal payment of the required amount for the selected goods by the user is the condition for the establishment and effectiveness of the contract, and also the prerequisite for the seller to deliver the goods to the user. If you fail to complete the payment in a reasonable manner or within the specified time, it will be regarded as the contract not being established and the relevant transaction order will be closed.
3.1.4 [Out-of-stock Disclaimer] chanenn.com will do its best to meet your needs and avoid the situation where the goods you purchase are out of stock. However, due to technical obstacles and various uncontrollable and unavoidable factors, the seller cannot guarantee that all the goods as required in your submitted order are in stock. If the goods you ordered are out of stock, you have the right to cancel the order. If you have already made the payment, the seller will contact you and, upon mutual agreement, handle the exchange or refund for you. After the order is cancelled, the amount you have paid will be refunded to your payment account. You understand and acknowledge that the refund time may vary due to different payment platforms, payment methods and other reasons.
3.1.5 [Purchase Restriction Clause] You understand and accept that, based on the pre-set rules of product activities, if the seller discloses the purchase limit quantity of certain products on the page and you intend to purchase products exceeding the purchase limit quantity, please contact the corresponding seller. For the orders you have submitted that exceed the purchase limit quantity, the seller has the right to proactively close the relevant transaction orders. The above-mentioned purchase limit quantities, unless otherwise specified, are not only applicable to a single account. If you place orders through multiple accounts within a certain period of time and the quantity of each order does not exceed the purchase limit of the product, but it can be determined through the delivery address, the IP address of the order, the contact number, the consignee, etc., that the actual purchaser is one person or closely related to you. If the total purchase quantity of multiple orders exceeds the purchase limit of the product, the seller has the right to close the relevant orders. chanenn.com has the right to decide whether to close your account on chanenn.com based on this situation and prohibit you from re-registering an account on the chanenn.com website for a certain period of time.
3.1.6 [Price Display] Although chanenn.com makes every effort to ensure the accuracy of product prices, there are occasional errors in the marking of product prices. If the correct pricing of a certain product is higher than the marked price displayed on the chanenn.com mall website, or if the order price is incorrect due to system settlement errors, chanenn.com reserves the right to communicate with you and take corresponding measures based on the specific circumstances.
3.1.7 [Return and Gift Policy] When you return a product, you should return the product itself, accessories and gifts together. Gifts include physical items given away, points, vouchers, coupons and other forms. If you choose not to return the gift, you should pay the gift price as indicated in advance as required by chanenn.com or the seller.
3.1.8 [Platform Information Changes] The promotional content, parameters, prices, quantities, and availability of goods/services on the chanenn.com mall platform may change at any time. chanenn.com Mall platform does not give special notice. Due to the extremely large amount of product/service information on the platform, although the chanenn.com mall platform will do its best to ensure the accuracy of the product/service information you browse, due to objective reasons such as well-known Internet technology factors, the information displayed on the platform may have certain lags or errors. You express your awareness and understanding of this situation. And agree not to hold the chanenn.com mall platform liable for breach of contract or infringement; If you find any errors in the product/service information or have any questions, please do not place an order or accept the service, and inform the chanenn.com mall platform immediately.
3.1.9 [Promotional Activity Description] chanenn.com mall will carry out various forms of promotional activities. You can only participate in the activities during the validity period of the activities to enjoy the corresponding discounts according to the activity rules.
3.1.10 Once an order is cancelled or closed for any reason, your product purchase qualification, coupons used for payment, etc. will be invalid as they have been used and will not be refunded to your account. Regarding whether the coupon becomes invalid due to use, if chanenn.com mall has special rules, it shall be handled in accordance with the special rules of chanenn.com Mall.
(II) Commodity Logistics
3.2.1 [Delivery Information] When you place an order, you must fill in the consignee, contact information, delivery address, and contract performance method of the goods you wish to purchase. The goods you purchase will be delivered to the delivery address you specify. Any losses caused by your change of contact person or relevant delivery information shall be borne by you yourself.
3.2.2 [Delivery Time] The system will determine whether to push and display the delivery time based on different order types. If it is displayed, the delivery time listed in the order information will be the reference time. The calculation of the reference time is estimated based on inventory status, normal processing procedures, delivery time and delivery location, and does not belong to the promised delivery time. It does not equal the actual time of arrival or completion of installation either. You are aware that products on the chanenn.com mall platform may be out of stock or delayed due to force majeure such as stockouts, traffic, weather, government reasons, large-scale events, and third-party reasons. We suggest you log in to the chanenn.com mall and check the delivery progress on the order details page. You understand and accept that chanenn.com shall not be held responsible for the aforementioned delivery delays.
3.2.3 [Delivery] For the goods you purchase, chanenn.com or third-party merchants will deliver them to the designated delivery address through a logistics company
(Except for those outside the delivery range), please collect the goods according to the receiving process of chanenn.com. When the goods are successfully delivered to you, your family members or the consignee designated by you or the consignee’s agent, it is deemed that you have completed the receipt of the goods and accept that the received goods have no appearance defects, damage or other problems. You shall be jointly and several liable for the legal consequences of the consignee’s actions and expressions of intent. If signature confirmation is required, please read the relevant terms carefully before signing for receipt.
3.2.4 [Accurate Information] You should accurately fill in your real name, delivery address and contact information. In the event that the order is delayed or cannot be delivered due to the following circumstances, the seller shall not bear the relevant responsibility and reserves the right to proactively close the relevant transaction order:
① The delivery address, contact information and other details are incorrect, non-existent or not detailed enough;
② The delivery person tried to contact the recipient twice through the reserved mobile phone number but was unable to get through or no one answered.
③ The costs and related consequences resulting from the repeated delivery of goods without anyone signing for them upon delivery;
④ Force majeure, such as natural disasters, traffic restrictions, strikes, riots, government actions, sudden wars, etc.
(3) After-sales service of the goods
3.3.1 [After-sales Service] For products sold on this platform, after-sales service is the responsibility of the product’s seller or supplier. After-sales service for different types of products varies depending on their nature. You should pay close attention to the annotations or display content on the product page during the purchase process.
​ If you carry goods purchased on the chanenn.com mall platform out of customs, chanenn.com is not obligated to provide any information to assist with customs clearance.
(4) Third Party
3.4.1 [Payment Method and Liability] You have the right to choose the payment method provided by chanenn.com. You understand and confirm that the payment service is provided by a third party with legal qualifications for the user. The conditions and norms for using such payment services are determined by you and the payment service provider. chanenn.com assumes no responsibility for such payment services.
3.4.2 [Export Control] During the process of purchasing goods using the functions and services of the chanenn.com mall platform, you understand and agree that: This platform and the functions, services and supply of goods based on this platform are subject to the provisions of applicable export control and related sanctions laws, including any restrictions regarding destinations, end users and end uses, including but not limited to: (1) No functions, services or products provided by this platform shall be used for any purposes that endanger national security and interests, military purposes, support terrorism, or for the design, development, production or use of weapons of mass destruction and their means of delivery, etc. (2) Comply with all export, re-export and resale restrictions applicable to the goods. If your use of the functions and services provided by this platform violates or we reasonably believe it may violate the requirements and restrictions of such laws, resulting in compliance risks or adverse effects on this platform, or the functions and services and goods supply provided by this platform, this platform reserves the right to suspend, restrict or terminate the provision of all or part of the goods and/or services to you.
3.4.3 [Services Not Provided by chanenn.com] In the absence of a clear service request from you, chanenn.com will not proactively provide you with paid services by phone or in any other form. If you accept such services, chanenn.com shall not be held responsible for them.
3.4.4 [Force Majeure and Third-party Reasons] chanenn.com fulfills its relevant obligations in accordance with the law. However, chanenn.com shall not be held liable for breach of contract for any obstacles to contract performance, performance defects, performance delays or changes in performance content caused by the following reasons:
① Due to force majeure factors such as natural disasters, strikes, riots, wars, government actions, and judicial administrative orders;
② Due to public service factors such as power supply failures and communication network malfunctions, or any illegal content information caused by hacker attacks, computer virus intrusions,